Contact Route Generator

We respond quickly to routing questions and issues. Reach out for support, feedback, or partner inquiries. If you're using Route Zones (Premier feature), tell us the area you searched and what you wanted to optimize. Routes stay local; we do not collect your location or saved routes.

Email us

Support: [email protected]
Info/press: [email protected]
Lead developer: [email protected]

Please include your platform, app version, and a short description. Attach logs if prompted by the app.

Fast troubleshooting tips

Cannot connect? Verify host/port, then retry with Wi-Fi/VPN off.
Generation failed? Try a shorter distance or fewer exclusions, then reroll.
Exports? Confirm storage permissions and retry the GPX download.

What to include

Mode, distance, and any Route Zones or avoid areas you set.
For Route Zones (Premier feature): zone size/area and your scenic or surface priorities.
Exact message or error shown.
Whether location was enabled (optional and not stored).

Data note

Routes and preferences stay on your device. We do not store your location, saved routes, or personal details beyond basic account info. See privacy for specifics.