Frequently Asked Questions
Answers to the most common questions about generation, exports, and Route Zones (Premier feature).
Frequently Asked Questions
Answers to the most common questions about generation, exports, and Route Zones (Premier feature).
There is no hard cap--generate anything from a local 5K to a 5,000-mile epic. If you go huge, give the solver a moment to search and expect larger downloads when you export GPX.
Use the in-app host/port defaults unless your org provides a custom endpoint. If you see "disconnected," verify the server URL, then retry with Wi-Fi and VPN disabled.
From the app's feedback panel, include a short description and attach logs if prompted. For internal builds, grab device logs before restarting the app.
Check the error message, restart the app, and try again with a simpler route (shorter distance or fewer exclusions). If it keeps failing, send a quick note with logs so we can help.
Route Zones is our Premier feature that lets you define the search area—from a neighborhood to an entire state—and then we run hundreds of thousands of simulations against our scenic data to surface the best route inside that zone. It's the feature that makes your route your destination.